Shipping Policy

All orders are prepared and shipped within 24-72 hours (business days) to ensure prompt delivery. Products not in stock at the time of order may be subject to extended processing time.

Once your order has been shipped, you will receive a shipping confirmation by email that includes your order tracking number.

 

Shipping Rates

North America (United States, Canada, Mexico) & Europe

 

Other countries are subject to additional delivery delay depending on the efficiency and availability of the local postal system.

How do I check the status of my order? 

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status on this site:

- https://parcelsapp.com/en

Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 40 days of receiving your shipping confirmation email, please contact us at contact@Kimono.store with your name, invoice, order mail and order number, and we will look into it for you.

Cancellations

Upon the order being placed, the customer has up to the same day 00:00 AM GMT+8 to ask for modification related to its parcel. After this delay, Kimono.store considers that the order information is correct and will transfer it to its suppliers to start the processing process. Once the processing steps have started, orders cannot be modified or cancelled.

Refunds, Returns and Exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Some of our products are non-returnable:

- Gift cards

- Consumable object

To start a return, you can contact us at contact@Kimono.store 

In order to avoid long waiting days and to facilitate the exchange, we ask you to write your return email in this format: 

• Title : Order #0000 Return
• Order email: 
• Reason for return:
• Photo of the products received:

Please provide us with as much detail as possible about your order.

You can always contact us for any return question at contact@Kimono.store